Wrexham woman's 999 call classed in 'wrong category'

From BBC - November 6, 2017

A 49-year-old woman who died after waiting nearly an hour for an ambulance should have had her case classed more urgently, an inquest has heard.

Trudy Jones's husband Ronald dialled 999 on 2 January 2016 because his wife was unwell and had difficulty breathing at their Wrexham home.

The Ruthin inquest heard Mr Jones made the first call at about 23:33 GMT.

But his wife collapsed 45 minutes later and stopped breathing seven minutes before the ambulance arrived.

In a statement from Mr Jones, the inquest heard the Welsh Ambulance Services NHS Trust (WAST) had called him back at 23:51 to assess the situation.

At 00:08 on 3 January, Mr Jones rang the emergency services again because no ambulance had arrived and his wife was in "great pain".

At 00:14 she collapsed and stopped breathing, he said, and at 00:21 the ambulance arrived.

He said a crew worked on his wife for 20 minutes before she was pronounced dead.

'Challenging shift'

A post-mortem examination revealed evidence of a previous heart attack.


Continue reading at BBC »